UnitRunner help

Quick answers for drivers. Can't find what you need? Contact us through Send feedback in the app (Settings → Send feedback).

Your first route

1. Snap a site map. On Today, tap Snap a site map and take a photo of the map at the entrance or office.
2. Enter today's units. The keypad opens right away. Type a unit number and tap Next. The map is read in the background while you type.
3. Show my route. Tap Show my route. You get numbered stops in order, starting from the entrance.
4. Delivered. At each stop, tap Delivered. The next stop comes up by itself.

Next time you come to that place, the map is already saved. Tap Plan a place, pick it, and enter your units.

Planning in the morning

On Today, tap Plan a place, pick a place (or snap a new map), enter its units, and tap Add to Today. Do this for each park or complex on your route. When you pull up, tap the place's card on Today to go straight to its route.

To change the order, tap ⋮ on Today, then Reorder.

Ways to enter units

• Keypad: type the number, tap Next. Typing the same unit twice means 2 packages.
• Voice: tap the mic and say the numbers, like "one oh four, two seventeen times two".
• Photo of list: take a photo of a printed list. It's read on your phone, with no signal needed and no scan used.

How does map reading work?

When you snap a map, the photo is sent to an AI. It reads the unit numbers, the roads, and the entrance, and puts spots on your map. It can take a minute or two, and you can keep entering units, or leave the screen, while it works. It needs a signal.

Only the photo is sent. Your gate codes and notes are never sent.

What counts as a scan?

Uses a scan:

• Snapping a new map.
• Re-read map or Replace map photo on a place.
• Read roads again when fixing roads.

Doesn't use a scan:

• A scan that fails or finds no units.
• Opening a saved place, entering units, routing, and Delivered.
• Fixing unit spots by hand, rotating a map, gate codes, and notes.
• Photo of list and voice.

You can see how many scans you have left in Settings → Plan.

A unit is missing or in the wrong spot

The AI can make mistakes. Check spots against what you see.

• While routing: a unit that isn't on the map asks where it is. Tap Yes, it's here on the guess, or Tap the right spot and tap the map. Choose Not today to skip it for now.
• On the place: open it in Places, tap Advanced: fix the map, then Fix unit spots. Tap a dot, then tap where it really is. To add one the AI missed, type it in Unit the AI missed and tap the map.

Your fixes are saved. You only fix a unit once.

Tips for good photos

• Stand straight in front of the map. Don't shoot at an angle.
• Get the whole map in the frame, and fill the screen with it.
• Avoid glare. Step to the side if the sun hits the glass.
• Sideways is fine. The map is turned upright for you.

Tips for voice entry

• Say the numbers clearly, with a short pause between each one.
• Say "unit 12, unit 14, unit 30," or just "12, 14, 30." Letters work too: "B 12" or "lot 22 A."
• For more than one package, say "217 times two".
• Check the units before you tap Show my route. Tap a unit to fix or remove it.

Does it work without a signal?

Yes. Today, your saved places, maps, gate codes, notes, routes, and Delivered all work offline. Snapping a new map needs a signal; the map is read when you're back online. If you're signed in, changes you make offline sync when you're back online. Open the app once with signal before you head into a dead zone.

How do I add it to my home screen?

It works like an app. No app store needed.

iPhone (Safari):

1. Open the app in Safari.
2. Tap the Share button (square with an arrow).
3. Tap Add to Home Screen, then Add.

Android (Chrome):

1. Open the app in Chrome.
2. Tap the three dots in the top corner.
3. Tap Add to Home screen or Install app.

Can I use a map another driver made?

Yes. When you add a place with its full address (street, city, state and ZIP), and another driver shared a map there, you'll see A driver already mapped this place. Tap Use this map to get their map photo and unit spots right away. It doesn't use a scan. If it's wrong, tap Report a problem with this map, fix spots under Advanced, or Replace with my own photo.

To share your own map, open the place and turn on Share this map with other drivers. Only the map photo, unit spots, roads, name and address are shared. Gate codes and notes always stay private. Turn it off any time to stop sharing. Maps found online can't be shared.

Are my gate codes private?

Yes. Gate codes:

• Stay hidden until you tap Show.
• Are encrypted when stored on our servers.
• Are never sent to the AI and never shown to other drivers.

The backup file (Settings → Advanced → Download backup) has your gate codes in plain text, so keep that file private. Only save codes you're allowed to use for your work.

How do I delete things?

• A unit from today: tap the unit, then Remove unit.
• A place from today: tap ⋮ on Today, then Reorder, then the trash icon. Or Clear today.
• A saved place: open it in Places, tap Advanced: fix the map, then Delete place.
• Everything: if you're signed in, go to Settings → Delete account.
• Keep a copy first: Settings → Advanced → Download backup.

During the beta, things can break. Keep your own copy of important gate codes and notes.

How do I contact support?

• In the app: Settings → Send feedback, or the speech-bubble button on Today. You can add a screenshot.

Tell us what you were doing and what went wrong. A screenshot helps a lot. Don't send screenshots that show a gate code.