Terms

Beta draft — updated Nov 5, 2026

UnitRunner Terms of Service

Effective date: Beta draft, updated Nov 5, 2026

Last updated: Beta draft, updated Nov 5, 2026

UnitRunner is run by an independent delivery driver during this private beta.

These Terms of Service ("Terms") are an agreement between you and the operator of UnitRunner ("we," "us," or "our"). They cover your use of the UnitRunner website and web app (the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. What the Service does

UnitRunner helps delivery drivers find their way inside trailer parks, RV parks, apartment complexes, and similar properties. You photograph a site map, the Service reads unit numbers and roads from it, you enter today's stops, and you get a suggested route. You can also save private notes and gate codes for each property.

2. Who can use the Service

You must be at least 18 years old, or the age of majority where you live, to use the Service. The Service is not meant for children, and no one under 13 may use it. If we learn that a child under 13 has created an account, we will delete it.

Keep your email account secure. You are responsible for activity under your account. Tell us through Send feedback in the app (Settings → Send feedback) if you think someone else has used it.

3. Beta program

While the Service is in its free, invite-only beta:

  • Features may change, break, or be removed without notice, and the Service may be unavailable at times.
  • Your data could be lost. Keep your own copies of anything important, such as gate codes and notes. You can save a backup file of the places on your phone from Settings → Advanced → Download backup. It contains your gate codes in plain text, so keep it private.
  • We may end the beta, or your beta access, at any time.
  • If you send us feedback or ideas, we may use them freely without owing you anything.

Beta access is personal to you. Do not share your invite.

4. Your job and your employer's rules

You are responsible for following your employer's, carrier's, or contracting company's policies, including rules about personal apps, phones, and photos at work. If your employer does not allow the Service, do not use it for work.

The Service gives suggestions only. You are responsible for driving safely, obeying traffic laws, and following posted signs and property rules. Enter stops and review routes while safely parked.

5. Not affiliated with any carrier

UnitRunner is an independent product. It is not affiliated with, endorsed by, or sponsored by any carrier, retailer, or delivery company. All trademarks belong to their owners.

6. Gate codes and property access

The Service lets you store gate codes and access notes for your own convenience. You agree that:

  • You will only store and use access codes that you have been given lawfully and are allowed to use for your work.
  • You will only enter property where you have a lawful reason to be, such as making a delivery.
  • You will not share other people's access codes publicly, post them, sell them, or use them to help anyone enter property they are not allowed to enter.
  • Codes can change. The Service does not guarantee any code is correct or current.

7. Your content

"Your Content" means what you add to the Service, including map photos, property names and addresses, unit positions, gate codes, notes, stop lists, and feedback.

  • You own Your Content. You give us a limited license to store, process, and display it only as needed to run the Service for you, including sending map photos to our AI provider (Section 8). This license ends when you delete Your Content, except for backup copies deleted on a normal schedule.
  • Only upload maps you are allowed to use. Do not upload images you have no right to use, or where doing so would break a law or your employer's rules.
  • Your Content is private by default. We do not show Your Content to other users. There is no public directory of properties, routes, gate codes, or notes.
  • Shared maps. If you turn on Share this map with other drivers for a place, other drivers who add a place at the same address can see and copy its map photo, unit spots, roads, entrance, name, and address. Gate codes, notes, routes, and who you are are never shared. By sharing, you confirm you took the photo or uploaded a map you have the right to share, and you give us and other drivers a non-exclusive, royalty-free license to store, show, and copy it in the Service. You can stop sharing at any time; copies other drivers already made stay with them.
  • Using a shared map. Shared maps come from other drivers and may be wrong or out of date. Check them like you would any map, and report problems with Report a problem with this map.
  • Removal. We may hide or delete any shared map at any time, for example after reports or a copyright complaint (Section 10). A map is hidden automatically after several drivers report it.

8. AI map reading

The Service uses artificial intelligence provided by a third party (currently Anthropic) to read unit numbers and roads from map photos. AI output may be wrong, incomplete, or out of date. It can misread numbers, miss units, or place units in the wrong spot. You must check unit positions against the real property and fix any mistakes before relying on them. Routes are suggestions only. Do not rely on AI output for safety decisions.

We send only the map photo and the minimum information needed to read it. We never send your gate codes or notes to the AI provider.

9. Acceptable use

You agree not to:

  1. Use the Service to enter, or help anyone enter, property without permission.
  2. Post, share, or sell access codes, or use the Service to collect codes that are not yours to use.
  3. Upload content that is illegal, that infringes someone else's rights, or that contains other people's personal information you are not allowed to share.
  4. Scrape, crawl, copy, or harvest data from the Service, or use bots or automated tools to access it, except as we allow in writing.
  5. Hack, probe, overload, or attack the Service, try to get around security or usage limits, or try to access other users' data.
  6. Reverse engineer the Service, except as the law allows.
  7. Resell, rent, or let others use your account.
  8. Use the Service to break any law or anyone else's rights.

10. Copyright complaints

If you believe content in the Service infringes your copyright, send a notice with the information required by 17 U.S.C. § 512(c)(3) to us through Send feedback in the app (Settings → Send feedback). We may remove material and will end repeat infringers' accounts in appropriate cases.

11. Paid plans (applies once paid plans launch)

This section does not apply during the free beta. It will apply only after we launch paid plans and you choose to start a trial or subscribe.

  • Free trial. New accounts may get a 14-day free trial. The trial starts when you complete your first map scan, not when you sign up. We will show the trial terms, the price after the trial, and how to cancel before you start.
  • Subscription. After the trial, the Service costs the price shown before you pay plus any applicable tax, unless we show you a different price at sign-up. Your subscription renews automatically each month and your payment method is charged until you cancel. We will ask for your clear consent to automatic renewal before charging you.
  • Payments. Payments are handled by our payment processor (currently Stripe). We do not store your full card number.
  • Cancel anytime. You can cancel online, in the app under Settings, at any time. Cancellation takes effect at the end of your current billing period, and you keep access until then. If you cancel during the free trial, you will not be charged.
  • Refunds. Except where the law requires otherwise, payments are not refundable and we do not give refunds or credits for partial months. If you were charged by mistake, contact us through Send feedback in the app (Settings → Send feedback) within 30 days and we will make it right.
  • Price changes. We will give you notice before a price change takes effect, and you can cancel before the new price applies.
  • Failed payments. If a payment fails, we may pause or limit paid features until it is fixed.

12. Ending your account

You may delete your account at any time from Settings. This deletes Your Content as described in our Privacy Policy.

We may suspend or end your account if you break these Terms, if your use creates risk or legal exposure for us or others, if required by law, or if we stop offering the Service. When possible, we will give you notice and a chance to export your data. Sections 7 (license limits), 9, and 13 through 18 survive after your account ends.

13. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT ROUTES OR AI OUTPUT WILL BE ACCURATE, OR THAT YOUR DATA WILL NOT BE LOST.

14. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, WE, THE OPERATOR OF UnitRunner, AND OUR SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST WAGES, LOST DATA, MISSED OR LATE DELIVERIES, EMPLOYMENT CONSEQUENCES, VEHICLE DAMAGE, OR TRESPASS CLAIMS, ARISING FROM YOUR USE OF THE SERVICE, EVEN IF WE WERE TOLD THEY WERE POSSIBLE.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) $50.

Some places do not allow some of these limits, so they may not all apply to you.

15. Indemnity

You agree to defend, indemnify, and hold harmless the operator of UnitRunner from claims, losses, and costs (including reasonable attorneys' fees) that arise from Your Content, your use of access codes or entry onto property, your breach of these Terms, or your violation of any law, employer policy, or third-party right.

16. Governing law and disputes

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-law rules. Any dispute will be brought only in the state or federal courts located in Maricopa County, Arizona, and you and we consent to those courts. Before filing a claim, you agree to contact us through Send feedback in the app (Settings → Send feedback) and try to resolve it informally for at least 30 days.

17. Changes to these Terms

We may update these Terms. We will change the "Last updated" date and, for material changes, notify you by email or in the app at least 14 days before they take effect, unless a change is needed sooner for legal or security reasons. Using the Service after changes take effect means you accept them. If you do not agree, delete your account.

18. Other terms

These Terms and the Privacy Policy are the whole agreement about the Service. If any part is unenforceable, the rest still applies. Not enforcing a right is not a waiver. You may not transfer these Terms; we may in a merger, sale, or reorganization.

19. Contact

UnitRunner is run by an independent delivery driver during this private beta.

Contact: Send feedback in the app (Settings → Send feedback).